Frequently asked questions
Answers to the questions we hear most often about booking, pricing, coverage and our fleet.
Which areas do you serve?
We arrange transport across Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, including journeys to Al Ain and between emirates.
Can I book a car or bus with a driver?
Yes. Request a private car, MPV, van or bus with a driver for transfers, tours, daily hire or a regular transport programme. Availability is confirmed for your date.
How much does transport cost?
Pricing depends on the vehicle, date, route, duration, passenger count and service requirements. Send your trip details for a quotation in AED.
Are fuel, tolls, parking and VAT included?
Check the written quotation for the inclusions and any applicable VAT. Airport parking, tolls, waiting, permits and extra stops should be listed or explained before confirmation.
Can you accommodate passengers and suitcases together?
We check passenger and luggage requirements together. A larger vehicle or separate luggage arrangement may be needed for some groups.
What happens if my flight is delayed?
Provide your flight number and contact us about changes. Pickup adjustments, waiting allowances and additional charges follow the arrangements confirmed for your booking.
Can I request child seats or accessibility arrangements?
Please tell us what you need before booking. We will check the available vehicle and confirm whether the requested arrangement can be provided.
Can I arrange several vehicles for an event?
Yes, you can request a multi-vehicle proposal. Send the dates, venues, passenger groups and movement schedule so availability and pricing can be checked.
Are tour tickets and a guide included?
Tour transport is quoted separately from tickets, meals and guided visits unless those items are expressly included.
How do I confirm or cancel a booking?
Follow the payment and confirmation instructions in your quotation. Cancellation, rescheduling and refund conditions are provided with the booking terms.
Still have a question?
Our team is available 24/7 by phone and WhatsApp to help with anything not covered here.








